Q&A Section

How do I start purchasing?
You are advised to register a membership account to get instant rebates after your purchase, simply click on the account then my account button on the top right corner and proceed to enter your details. Otherwise, you can always browse the item first and register during the checkout process.

How do I reschedule my order?
Kindly contact our Customer Service to change your delivery slot and please be noted it must be done within 12 hours upon confirmation order.

How do I know my order is confirmed?
Once you check out your order, you’ll receive 2 confirmation emails of your orders. One a purchase order where you will see the details of your products, quantities and estimated prices relating to your order. A second email with an Invoice as proof of payment.

What are the areas that are included for RM 100 Free Delivery?
Free delivery is only applicable for deliveries using our courier services company for customers in West Malaysia. Customers in the East Malaysia delivery fee will be charged accordingly by courier services.

How much is the cost of delivery?
West Malaysia: RM 10 (For order that below RM 100)
East Malaysia: According to courier services and temporary not available.

What if my delivery is late?
There may be changes/delays to delivery, subject to weather conditions, order amount, rider availability and etc. We will try to inform you of any delay as soon as we can.

What should I do if the goods received are not as per my order?
For any wrong/damaged/faulty/expired products that are caused by our party, you can choose to not receive the goods. We will refund the amount back to you in the form of credit to your membership account.
If the image or description shown on our website is wrong, you can report it to us at sales@grocerymart.com. We have the rights to change, modify, or cancel the product from your order without prior notice.

The Company reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately.