At the outset, we prioritize customer satisfaction and quality control. Upon receiving a return request, we conduct a thorough inspection of the item(s). If the fault is determined to be on our end, we guarantee a refund. We kindly ask our customers to review the following policy to ensure a smooth return or exchange process.

  1. To initiate a valid exchange or return, customers must send a written notice via email within 2 days of receiving the item. Please ensure your request is in compliance with our policy, as any return request outside of these guidelines will not be accepted.

  2. The returned item must arrive at our premises within a week from the date you informed us of your intention to return.

  3. Items must be returned in their original, unused condition, including all tags, taps, and packaging. All items will be rigorously inspected upon return.

  4. For returns or further inquiries, please contact us via email at sales@grocerymart.com.my.

Please note: Our return policy is subject to change without prior notice. For any questions or clarifications, feel free to reach out to us directly.

We appreciate your cooperation and understanding in adhering to our Return Policy to ensure a fair and efficient process for all parties involved.